Call Center Representative

Overview

A Call Center Representative in Nellore District handles incoming and outgoing calls, assists customers with queries, resolves issues, and provides information about products or services. This role requires excellent communication skills, patience, and a customer-first attitude.

It’s ideal for businesses such as telecom companies, banks, hospitals, educational institutions, e-commerce services, and customer service centers in Nellore.

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Key Responsibilities

Customer Support

• Answer incoming calls promptly and professionally.
• Provide accurate information about products, services, plans, and processes.
• Assist customers with queries, complaints, and troubleshooting steps.
• Ensure every customer interaction is courteous and helpful.

Outbound Calling

• Make outbound calls for follow-ups, feedback, appointments, or promotions.
• Convert leads into potential customers (if part of sales campaign).
• Update customers on new offers, renewals, or service updates.

Issue Resolution

• Identify customers’ problems and provide effective solutions.
• Escalate unresolved issues to senior staff when necessary.
• Maintain a calm attitude while handling difficult or emotional callers.

Documentation & Reporting

• Enter call details, feedback, and resolutions accurately in the CRM system.
• Maintain a record of customer interactions and transactions.
• Prepare daily/weekly call reports and share with supervisors.

Team Coordination

• Collaborate with sales, technical, and service teams to provide complete support.
• Follow guidelines and scripts provided by the team leader or management.
• Participate in training sessions to improve skills and product knowledge.

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Qualifications Required

Education

• Intermediate / Degree in any discipline.
• Good command of Telugu and basic English is essential.

Experience

• 0–2 years in customer service, call center, telecalling, or BPO roles.
• Freshers with good communication skills can also apply.

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Skills & Competencies

• Excellent verbal communication skills.
• Ability to listen, understand, and provide clear answers.
• Good typing and computer usage skills.
• Patience, empathy, and a positive attitude.
• Ability to handle multiple calls and work under pressure.
• Basic knowledge of customer service principles.

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Work Environment

• Office-based role with headset and desktop system.
• May involve rotational shifts depending on company requirements.
• Comfortable, air-conditioned workplace in most call centers.
• Companies in Nellore offering roles include telecom operators, BPOs, finance companies, hospitals, and educational service providers.

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Salary & Benefits

• Salary range: ₹10,000 – ₹22,000 per month (based on experience).
• Incentives for meeting performance targets.
• Benefits may include PF, ESI, paid leave, attendance bonuses, and training incentives.

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Career Growth

A Call Center Representative can grow into:

• Senior Customer Support Executive
• Quality Analyst (QA)
• Team Leader
• Process Trainer
• Customer Relationship Manager
• Operations Executive or Manager